Terms of Service

These Terms of Service apply when you book a session with an consultant through meetstack. Please read them before booking — by paying for a session you confirm that you have read, understood, and agree to be bound by them.

Consultants who sell through the Platform are governed by a separate Consultant Agreement, not by these Terms.

1. Who we are

meetstack is operated by Uptide Group Limited, a company registered in England and Wales, company no. 09257622 ("Uptide", "we", "us", "our"). Registered address: Faversham House, Wirral International Business Park, Old Hall Road, Wirral, CH62 3NX. Contact: legal@meetstack.io

2. Definitions

• Platform — the meetstack website, application, and all associated services operated by Uptide.
• Consultant — the independent professional or organisation you book a Session with. They sell to you; we do not.
• Client — you, the person booking or attending a Session.
• Session — a scheduled video call booked and conducted through the Platform.
• Consultant Content — any information, advice, opinion, material, or output a Consultant provides during or in connection with a Session.

3. Who you are buying from

meetstack is the platform for paid video calls. We provide the infrastructure — scheduling, video, payments, and communications — that lets you reach independent Consultants. We are not a party to the advisory relationship between you and a Consultant.

Uptide is not an advisory firm, consultancy, law firm, medical practice, financial adviser, or professional services provider of any kind. Consultants are independent professionals. They are not our employees, agents, partners, or representatives. We do not direct, supervise, or control what happens in a Session.

The Consultant is the seller. Your contract for the Session is with the Consultant, not with us. Payment is taken on the Consultant's own Stripe account, and the invoice you receive is the Consultant's invoice — carrying their name and, where applicable, their VAT registration. The Consultant is solely responsible for any VAT, GST, sales tax or equivalent tax on the Session. The price you see at booking is the total you pay; what we earn from it is a matter between us and the Consultant and is never added to your price.

4. Curation, and its limits

Uptide does not accept every applicant. Every Consultant is reviewed by us before they may publish on the Platform, and applications that do not meet our standards are declined. This is a curated platform, not an open directory — you are not choosing from anyone who signed up.

Our review is not a verification, and it is not a warranty. We do not carry out background checks, licence verifications, credential checks, or professional suitability assessments. We do not confirm that a Consultant holds the qualifications they describe. Accepting a Consultant onto the Platform is not a representation by us that they are qualified, competent, licensed, or suitable for any particular purpose.

You remain responsible for evaluating a Consultant's suitability before booking. If you need advice in a regulated field — law, medicine, finance, psychology, or similar — you should verify the Consultant's licence with the relevant regulatory body before relying on their advice.

5. Nature of Consultant Content — important notice

Consultant Content represents the personal views and opinions of the individual Consultant only. It does not constitute:

• legal advice or a lawyer-client relationship;
• medical advice, diagnosis, or treatment;
• financial, investment, or tax advice regulated under applicable law;
• psychological or therapeutic treatment;
• or any other form of regulated professional advice,

unless the Consultant is explicitly licensed and regulated to provide such advice in your jurisdiction and has stated that the Session constitutes a formal professional engagement. If you are in any doubt, seek independent regulated professional advice before acting on anything discussed in a Session.

Uptide expressly disclaims all responsibility for Consultant Content, including its accuracy, completeness, currency, legality, or fitness for any purpose.

6. Booking and payment

You must be at least 18 years old to book a session. By booking you confirm that you are 18 or over. If you are booking on behalf of a business, you confirm that you are authorised to do so.

When you book a Session you agree to pay the price displayed at the time of booking. All prices include any applicable taxes unless stated otherwise. No account is needed — you book with your name and email address, and receive your invoice and joining link by email. Your card is saved when you book, and charged 24 hours before the Session — the point at which the booking stops being refundable. Nothing is taken before then.

Payment is processed by Stripe, Inc. directly on the Consultant's Stripe account, not ours — see Section 3. By submitting payment you agree to Stripe's terms of service. The invoice you receive is issued by the Consultant as seller and is not a warranty by Uptide of the Consultant's services.

Your money is protected until the Session happens. Funds from a paid booking are held and are not released to the Consultant until at least seven days after the scheduled Session has taken place. If the Session does not happen, any refund due to you is issued before that release.

7. Cancellations and refunds

• You cancel more than 24 hours ahead: full refund, no charge.
• You cancel within 24 hours: the Consultant may retain the session fee at their discretion.
• The Consultant cancels or does not appear: you receive a full refund automatically.
• Technical failure on our side: if a Session cannot go ahead because of a platform-side failure, we will issue a full refund or arrange a replacement Session. Failures caused by your own device, network, or browser are not grounds for a refund.
• Dissatisfaction with the advice: disagreeing with a Consultant's views is not grounds for a refund. We do not assess the quality or accuracy of Consultant Content.

If you are a consumer in the EU or UK, nothing here affects your statutory cancellation and refund rights.

8. Off-platform arrangements

Sessions arranged, paid for, or continued outside the Platform are entirely at your own risk. None of the protections in these Terms apply to them — no held funds, no automatic refund, no dispute channel, and no record of what was agreed.

9. Acceptable use

You agree not to:

• use the Platform for any unlawful purpose or in violation of any applicable regulation;
• harass, abuse, threaten, or discriminate against any Consultant or member of our staff;
• record any Session without the prior consent of all participants;
• publish, distribute, or share Consultant Content beyond your own personal use without the Consultant's explicit permission;
• misrepresent your identity;
• submit false reviews, claims, or support requests;
• reverse-engineer, scrape, or attempt to compromise the Platform or its infrastructure.

We may remove content, refuse service, and report conduct to law enforcement where appropriate.

10. Intellectual property

The Platform, its design, software, and underlying technology are owned by Uptide and protected by copyright and other intellectual property laws.

Consultant Content disclosed during a Session remains the intellectual property of the Consultant unless you and the Consultant agree otherwise directly. Uptide claims no rights over it.

11. Disclaimer of warranties

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free from harmful components.

We make no representation or warranty of any kind regarding Consultant Content, the qualifications of any Consultant, the outcome of any Session, or the suitability of any Consultant for any purpose.

12. Limitation of liability

To the maximum extent permitted by law, Uptide is not liable for:

• any reliance on Consultant Content, including advice, opinions, information, or recommendations given by a Consultant;
• any errors, inaccuracies, omissions, or misleading statements in Consultant Content;
• any harm, loss, injury, or damage — physical, financial, emotional, reputational, or otherwise — arising from Consultant Content or the conduct of any Consultant;
• the qualifications, credentials, or licence status of any Consultant;
• any indirect, incidental, special, consequential, or punitive damages;
• any failure or delay caused by circumstances beyond our reasonable control, including outages at Stripe, our video provider, or the public internet.
• any technical problem on your own side — including, but not limited to, a faulty or damaged computer or phone, camera, microphone, headphones or speakers, operating system, browser or browser extension, antivirus or firewall, network, internet connection, or power supply — and any Session that cannot be joined, or cannot be held properly, because of one;

Where we are liable to you, our total liability for all claims arising from a Session is limited to the amount you paid for that Session. Where a claim does not relate to a specific Session, it is limited to the total you paid through the Platform in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud, or for any right you have as a consumer under the mandatory law of your country of residence. In particular, nothing here affects your right to a refund that is due to you.

13. Disputes with a Consultant

Uptide is not a party to any dispute between you and a Consultant about the content, quality, or outcome of a Session. Such disputes are between you and the Consultant. We may offer a mediation channel as a courtesy, but we are not obliged to resolve such disputes and doing so creates no liability on our part.

If you believe a Consultant has acted fraudulently, unlawfully, or in serious breach of these Terms, report it to support@meetstack.io. We will investigate and take appropriate action, which may include removing the Consultant from the Platform.

14. Duration

These Terms apply to each booking you make, from the moment you pay until the Session and any refund arising from it are concluded. You hold no account with us and there is nothing to cancel or close. Sections 5, 11, 12 and 15 continue to apply afterwards.

We may refuse or cancel a booking, and decline to accept future bookings from you, where you breach these Terms, engage in fraud or unlawful activity, or put the safety of others at risk. Where we cancel a booking for any reason other than your own breach, you are refunded in full.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

If you are a consumer resident in the European Union or the United Kingdom, nothing in this section deprives you of the protections of the mandatory consumer protection laws of your country of residence, including the right to bring proceedings before the courts of that country.

16. Changes to these Terms

We may update these Terms. The version that applies to your booking is the version you accepted at the time you paid, and it is recorded with your booking — a later change never applies retrospectively to a Session you have already paid for. Material changes are published here at least 30 days before they take effect.

17. Severability and entire agreement

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision is severed and the remaining provisions continue in full force. The invalidity of one provision does not affect any other. Where a provision is unenforceable only in part, or only in a particular jurisdiction, it remains effective in every other respect and in every other jurisdiction.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Uptide regarding your use of the Platform, and supersede all prior agreements on the same subject.

These Terms are written in English, and the English text governs. We publish translations for your convenience and take care over them. If a translation and the English text differ in meaning, the English text prevails — except that this does not remove any right you have under the mandatory consumer law of the country you live in, including any right to rely on the language in which these Terms were presented to you.

18. Contact

Legal questions: legal@meetstack.io
Support: support@meetstack.io
Uptide Group Limited, registered in England and Wales, company no. 09257622
Registered office: Faversham House, Wirral International Business Park, Old Hall Road, Wirral, CH62 3NX
Office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, W1T 6EB London